GIFT PACK
Each “EGOS” Experience Gift purchased will be delivered in an envelope provided by an accredited courier service. Gift pack includes a digitally printed gift voucher with a personal booking reference number and a Voucher code given for the specific experience. The giver can request a personalized massage to appear on the voucher. Each voucher stipulates the name of the experience; it’s specific details and applicable restrictions.

PRICES
‘EGOS’ is reseller of experiences and products offered on Egos website. All products and experiences are marked up to cover for ‘EGOS’ operational cost and services provided.All prices on our website include VAT where applicable and are correct at the time of publication. ‘EGOS’ reserves the right to change the price of any advertised Experience without prior notice and prior to confirmation and receipt of full payment by ‘EGOS’. Confirmed Experience gift vouchers are valid for six calendar months from the date of issue by ‘EGOS’ unless stated otherwise. ”EGOS” will not be obliged to adjust its prices for any reason whatsoever or arising from any dispute or argument that the other party might have.

GIFT VOUCHERS
Voucher cannot be exchanged for cash and its face value is valid for six calendar months from the date of issue and are not transferable or assignable. To redeem a voucher and book ‘EGOS’ experience, the recipient must quote the Voucher code printed on the voucher. Should the Recipient misplace the voucher, or it is stolen or damaged, ”EGOS” may, in its discretion and subject to submission of satisfactory proof(eg affidavit), replace the voucher on receipt of an administration fee of R 100.

Vouchers are valid for 6 consecutive months from the date of issue. Vouchers not used within 6-month validity period may, at the sole discretion of ‘EGOS’ be extended for a further 3 months only on written application to ‘EGOS’ at additional fee of R 50, plus any possible price increases that have been effected. ‘EGOS’ will make every endeavour to book the ‘EGOS’ experience in accordance with the customers requirements, but particular dates are subject to availability.

INTELECTUAL PROPERTY RIGHTS
All the contents, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements are the property of or licensed to “EGOS” and as such are protected from infringement by local and international legislation and treaties.Any copying or unauthorized use of this web site shall constitute an infringement of the intellectual property rights of “EGOS”

GIFT BOX DELIVERY
An “EGOS” gift box with the relevant voucher will be delivered by an accredited courier service and dispatched to the recipient within 3 working days of full payment being approved/received (see Agreements of Sale), according to their delivery terms and conditions. Full and correct phisycal delivery address details must be provided to “EGOS” Delivery service is available in all main centres and their immediate surrounds. “EGOS” shall not be liable for late deliveries for any reasons beyond their control. All deliveries that fall outside a radius of 50 km from the city hall of Main city are regarded as “regional” deliveries and may require an additional days delivery time. The giver may request a specific DELIVERY TIME BAND and every effort will be made to accommodate specific requests, but “EGOS” cannot guarantee delivery within requested delivery time band.

Usual delivery time is:

1st Band 08.00 am – 12.00 pm
Deliveries on Saturday, Sunday and Public Holidays are subject to a surcharge of R 250 per delivery address. Your gift pack can be sent by post to a PO BOX at your request and in this instance we cannot guarantee any type of delivery time or date.

ELECTRONIC VOUCHER DELIVERY
An “EGOS” e-voucher will be dispatched to the recipient within 24 hours of full payment being approved/received.

EXCHANGE POLICIES

RETURNS AND REFUNDS (for Products other then Experience Vouchers)
All products are sold with a 14 day guarantee against defects. Items may be returned for refund or replacement subject to manufacturer and/or Egos restrictions.
All products must be returned in original packaging, this must include documentation, warranty cards, manuals and accessories.
Refund shall only be considered if the goods are returned within 7 days after the date of delivery, are not defective in any way, in their original saleable condition and packaging supplied by Egos and accompanied by the invoice/proof of delivery. A handling fee will be charged on all goods returned to Egos 48 hours after delivery to the purchaser.
The customer acknowledges that a 10% handling fee is chargeable on returns after 48 hours. Thereafter, goods returned after 1 week or containing a broken seal, will not be credited.
Under no circumstances will EGOS be liable for any damage arising from any misuse or abuse of goods.
All returns and repairs are subject to the manufacturers warranties. The manufactures decision is final as to negligence and abuse of product.
An additional delivery and collection fee will be charged on all returns and products sent in for repair.
Clients enjoy certain cooling-off rights in terms of which they can cancel any order for the supply of goods within 7 (SEVEN) days after the date of receipt of the goods or services within 7 (SEVEN) days after the date of conclusion of the agreement.
Refund shall only be considered if the goods are returned within 7 days after the date of delivery and products must be returned in original packaging, this must include documentation, warranty cards, manuals and accessories.
LIABILITY
Buyers and/or recipients and/or users of any single “ Egos Experience Voucher” agree to waive any claim of whatsoever nature they might have against “EGOS” or any “EGOS” employee or agent arising from any “EGOS” experience whatsoever.

Although every care has been taken in choosing our “service providers” and “venues” “EGOS” does not guarantee the safety standards or satisfactory performance of any “service provider”, nor can “EGOS” be liable for any loss or damage suffered by a client whilst participating in the “experience” for which the “Service provider” will be solely responsible.

By booking and/or redeeming experience, Purchasers and/or Recipients and/or Users indemnify “EGOS” and any “EGOS” employee or agent against any claim, damages or loss whatsoever.

Purchasers and/or recipients and/or users of the “EGOS Experience Vouchers” accept that the experiences are dependant on certain factors sometimes beyond our control and agree that neither “EGOS” nor any “Service provider” will be held liable for the cancellation or postponement of any experience for reasons beyond their control such as but not limited to weather, mechanical failure, acts of God etc.

“EGOS” liability for any claim of breach of obligation regarding any single “Experience Voucher” will not exceed the face-value of that voucher.
This excludes claims arising from personal injury or death due to the negligence of “EGOS” or anyone for whom we are responsible.

“EGOS” can arrange Personal Accident and Cancellation Insurance if requested to do so in writing.

CANCELLATIONS AND REFUNDS
Refunds will be possible on open dated gift experiences and colour vouchers provided that the refund has been requested in writing by purchaser within 28 days of date purchased and the original voucher is returned (at customer cost) and received by “EGOS” within aforesaid 28 day period. In the event of a refund,“EGOS” will deduct an administration fee of 10% (or minimum of R150 if other is less) from the amount to be refunded to the customer.

No refund is possible for already booked experiences with specific date. Changing a booked date amounts to cancellation, so once your booking has been made you may incur cancellation charges if you have to re-book. “EGOS” does not accept re-bookings or cancellations made within 30 days of a booked experience and will not be responsible for any refunds whatsoever, arising from any causes whatsoever. Cancellation policies vary from venue to venue and fall under their Terms and Conditions, which Terms and Conditions are hereby accepted by the customer.

In the event that “EGOS” is advised of the cancellation or postponment of an event for any reason beyond its control, “EGOS” will notify the customer of said cancellation and/or postponment as soon as possible and will make every endevour to offer the customer an alternative date/time or experience. “EGOS” cannot unfortunately in these circumstances offer any refund of the purchase price. Agreed refunds are made to the person who purchased the experience and will be refunded using the same method of payment as originally purchased.

PICTURES AND INFORMATION
All promotional material, pictures, illustrations and description are used as an indication only and for information purposes only and do not form the basis or part of the agreement. Some ‘EGOS’ Experience Gifts may vary from to venue and will be subject to the exclusive provisions by each service provider. ‘EGOS’ has made every effort to ensure that all the information provided is correct at the time of on-line booking. However, as changes do occur ‘ EGOS’ recommends that the buyer and/or recipient confirm the experience value and inclusions before making specific reservations. Please contact our Customer Service Centre on support@egos.co.za .

“EGOS” shall not be liable under any circumstances for any loss or damage arising out of the use by the customer of any promotional material, illustrations and the like.

VENUES AND SERVICE PROVIDERS
Venues and service providers have been carefully sourced by EGOS. Occasionally we may need to withdraw venues featured for reasons beyond our control. If your chosen venue is withdrawn you will be offered an alternative venue wherever possible or alternative Experience Gift voucher to the same face-value.Each venue has its own terms and conditions and the customer/recipient/user is deemed to be aware of and accepts all said terms and conditions.

LENGTH OF EACH SESSION
The duration of each experience session is approximate and may vary from venue to venue. These are to be used as an indication of the time you will spend at the venue. If more participants take part the recipient will have to comply with the roster provided by a supplier and the recipient’s cooperation would be appreciated.

RESTRICTIONS
Each experience may carry some restriction and these may vary from supplier to supplier. Restrictions ( e.g. age, health, weight, height) will be clearly detailed with each experience confirmation and it is the recipient’s responsibility to ensure that he/she complies entirely. Once booked the buyer/recipient may be liable for cancellation fees should the participant be unable to meet the requirements. Full details will be included in your gift pack and please read them carefully.

AVAILABILITY
All gift experiences offered are subject to availability. Relevant details when an experience is available, if available, may be found on our web site stated under each experience. It is recomended that you make bookings at least 30 days in advance and even further in advance for peak days such as weekends and holidays. Bookings are not confirmed until you receive confirmation from us. You should not make any travel, accommodation or other arrangements until you have received your booking confirmation.

AGREEMENTS OF SALE
Placing an item in the ’EGOS’ shopping basket without completing the purchase cycle instructed by “EGOS” does not constitute an agreement of sale between “EGOS” and the user. An agreement of sale only comes into effect if and when:

A credit card authorization is received from the issuing bank, or
An online authorization is received from online bank or
An electronic transfer of funds is reflected on “EGOS” bank statement, or
A direct deposit into the “EGOS” bank account is reflected on “EGOS” bank statement, and only if faxed proof of such payment is received within
5- business days after completion of the purchase cycle.

“EGOS” reserves the right to request the fax-back authorization of payment form for credit card transactions, and reserves the right to refuse to accept and/or execute an order should it not comply with any aspect of our Terms and Conditions.

COMPLAINTS
“EGOS” has taken great care in choosing superior service providers for each experience. Should a problems arise during an experience, please bring it to the attention of the service provider at the venue, followed by your written concerns to EGOS on support@egos.co.za or call 011 463 9403. Any complaint will be fully investigated by ‘EGOS’ Our service to you is our first priority.

CHANGE OF TERMS AND CONDITIONS
“EGOS” reserves the right to change these terms and conditions of sale at any time .Any changes will not effect confirmed orders.

ASSIGNMENT
“EGOS” may at any time, without notice to the customer assign this agreement and the rights and obligations thereunder.

WHOLE AGREEMENT
These terms and conditions constitute the entire agreement between the parties as to the subject matter hereof and no agreement, representations or warranties between the parties other than those set out herein are binding on the parties. No addition to or variation, consensual or novation of these terms and conditions shall be of any force and effect unless reduced to writing and signed by both parties.

OWNERSHIP
Ownership in any experience voucher will only pass to the customer against payment in full. Risk will pass to the customer on delivery which will take place at the time the voucher is sent by post and/or courier.

SUITABILITY
“EGOS” does not make any representation or give any warranty or guarantee of any nature whatsoever in respect of the suitability of any experience for nay user thereof.

SPECIAL DAMAGES
“EGOS” shall not be liable to any customer or any other person for any loss of profit or other special damages or any consequential damages whatsoever arising out of any breach by “EGOS” of any of its obligations under these conditions or any cause whatsoever.

All contracts for the sale of “EGOS” Experience Gift Vouchers purchased and sold incorporate the above Terms and Conditions. Any term or condition stipulated by the customer and not agreed to in writing by “EGOS” shall be of no force or effect.